Refund policy

Refund and Replacement Policy

Refunds or replacements are available only when the product arrives damaged or the wrong product was supplied.

A clear, continuous unboxing video is mandatory as proof. The video must begin before the package is opened and clearly show the shipping label, sealed package, complete unboxing, and the damaged or incorrect product. Edited, incomplete, or unclear videos may not be accepted.

Contact us as soon as you discover the issue and provide your order number and the unboxing video. Keep the product and all original packaging until we complete our review.

After verification, we will arrange a replacement, subject to availability, or a refund. We do not offer refunds or replacements for change of mind, damage caused after delivery, or issues that are not shown in the unboxing video, except where required by applicable law.