Returns & Refunds Policy

We offer Return or Replacement only in the following cases:

• You received the wrong product

• The product was damaged during delivery

Important:

• To be eligible for return or replacement, you must provide clear video proof showing the issue at the time of unboxing.

• The video must be recorded before opening or using the product, showing the parcel condition and the product clearly.

Return/Replacement Process:

• You must notify us within 2 days of receiving the product.

• Send your video proof and order details to: keraladiecastcars@gmail.com

• Once we verify the issue, we will arrange for return or replacement as per availability.

Conditions:

• No returns or replacements will be accepted without valid video proof.

• Returns are not accepted for:

  • Change of mind or personal preference

  • Products damaged due to mishandling after delivery

  • Products customized or specially ordered for you

Return Shipping:

• If eligible, we will guide you on the return shipping process.

• We are not responsible for goods lost or damaged during the return shipment. Use a trackable and insured courierservice for returns.

Refunds:

• Refunds will be processed only if replacement is not possible.

• We will use the same payment method used for your order.

• Refund will be issued within 7-10 working days after we receive and inspect the returned item.

Contact Us:

For any questions regarding returns or replacements, contact:

📧 keraladiecastcars@gmail.com